Services

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
Cynthia Meinke, Senior Account Executive
27 Jan, 2021
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
16 Nov, 2020
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH
30 Oct, 2020
To Cloud, or Not to Cloud? Hard Questions for Contact Center
Within the past six months, there has been a common concern amongst CIO’s. This concern includes posing the question, ...
Cynthia Meinke, Senior Account Executive
14 Sep, 2020
New Era Technology Ranks No. 1526 on the 2020 Inc. 5000 List
New Era Technology Ranks No. 1526 on the 2020 Inc. 5000 List of America’s Fastest-Growing Private Companies  New Era ...
Brittany Burke, Corporate Communications Manager
13 Aug, 2020
Environmental Monitoring for Healthcare
Values of Real-Time Locating System Technology There are many inherent values of RTLS (Real-Time Locating System) techno...
Mike Harmon, Vice President, Sales - US
6 Sep, 2019