Services

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
27 Jan, 2021
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
16 Nov, 2020
To Cloud, or Not to Cloud? Hard Questions for Contact Center
Within the past six months, there has been a common concern amongst CIO’s. This concern includes posing the question, ...
New Era Technology
14 Sep, 2020
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH
30 Oct, 2020
Outsourced IT Services
Every business exists to fulfill a select market niche yet few companies have the in-house computing skills to stay ahea...
Joe Gillis, VP of Sales, GVC
22 Nov, 2022
10 Common Causes of Data Loss
Data loss is a serious problem for businesses of all sizes— losing files means losing time and money to restore or rec...
Joe Gillis, VP of Sales, GVC
31 Jan, 2023