Services

Importance of Intelligent Virtual Agents in Contact Centers
The COVID-19 pandemic introduced changes in the way organizations do business. The remote experience most companies have...
New Era Technology
27 Jan, 2021
New Era’s VNOC Services: Always-On, Always-Ready 24/7
You are sitting at your desk, feeling stressed trying to accommodate a remote work environment during the middle of a pa...
Paul Schneider, VP of Operations - PA
16 Nov, 2020
To Cloud, or Not to Cloud? Hard Questions for Contact Center
Within the past six months, there has been a common concern amongst CIO’s. This concern includes posing the question, ...
New Era Technology
14 Sep, 2020
10 Common Causes of Data Loss
Data loss is a serious problem for businesses of all sizes— losing files means losing time and money to restore or rec...
Joe Gillis, VP of Sales, GVC
31 Jan, 2023
Outsourced IT Services
Every business exists to fulfill a select market niche yet few companies have the in-house computing skills to stay ahea...
Joe Gillis, VP of Sales, GVC
22 Nov, 2022
Benefits Of A Managed IT Services Model
While we are all aware of the constant evolution of technology, sometimes we don’t stop to think about how we can take...
Jeff Forsyth, COO - NH
30 Oct, 2020

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