Managed Services

Increase the Efficiency of Your IT With A Managed Service Provider


Managed ICT Services For Businesses

Manage your costs and ensure your business operations run smoothly with a New Era Managed Service.

Minimise the pressure on your internal team and leverage our team of engineers and technicians. New Era Technology provides a wide range of services for small, medium and enterprise-sized businesses, allowing you to scale your IT services as needed.

You’ll gain access to experienced support technicians and engineers when you need them, for a fraction of what it would cost to expand your team.

Managed ICT Services for Schools

Enable the best possible teaching and learning with specialised technology services for primary and secondary schools.

New Era Technology has tried and tested managed services for schools and education-related organisations.

Our services not only make sense from an efficiency point of view but are focused on supporting next-generation learning.

We have support options for all types of schools – From small schools that may want support only when required,  to large schools that require full-time support.

New Era’s Managed ICT at a Glance

  • 1200+ managed services customers
  • 1956+ servers proactively monitored
  • 1.7m+ issues resolved
  • 150+ qualified technicians

What Our Customers Say

We look at New Era’s support team as part of our Whanau, they understand our needs, respect our values and work within our constraints to deliver the best possible outcomes.


Viscount Primary School

We have built a highly professional and friendly relationship with New Era. Their commitment, support and encouragement to our school has been just awesome. The help desk has always been readily available to assist us when needed and the onsite technicians we have are just amazing.

Principal’s PA

Bay of Islands College

One of the key reasons we like New Era is that they give us good advice, not sales pitches.

Deputy Principal

Aorere College

The tech team from New Era Technology has been absolutely essential for all of our ICT initiatives.


Viscount Primary School

We trust their (New Era’s) advice…Their team is knowledgeable, Judi is up on the latest technology and their help desk is always responsive. Plus they always provide a range of options with the pros and cons of each.

Operations Manager

Mangere College

New Era Technology has been a tremendous asset as we continue our digital transformation.


Manchester Street School

Lead ICT Teachers, together with New Era IT and Microsoft Educator Mr John Phelps, have mentored colleagues and provided a welldeveloped programme for professional development training on specific aspects of technology for the last three years.

Director ICT

De La Salle College

We have a pretty good understanding of the ICT resources we need to support the modern school environment, but we are not specialists by any means. This is why we value New Era’s advice, assistance and handson support. They take care of the daytoday network issues so that wecan focus on our students, teaching and planning for the future.


Viscount Primary School

I want to say a big thank you to New Era for the smooth transition from server to the cloud. Alistair did a fine job of overseeing the operation and communicating clearly with us throughout the process. Your staff were obliging and helpful at all times. I am impressed with how smoothly things went and the fact that we experienced no disruption or problems.


Allenvale School

New Era’s full-time on-site system support specialist backs upour almost full time (30 hours a week) in-house technician. Their skills are complementary. New Era’s specialist takes care of the more complex issues that need immediate attention and works closely with staff to ensure that they are using the technology to its maximum benefit. This gives our own in-house technician the opportunity to manage many of the routine buttime-consuming tasks – such as adding and deleting users, patches, configuring PCs and laptops, etc.

Deputy Principal

Aorere College

New Era Technology Managed Services

Achieve Peace of Mind with New Era as your MSP

Remote Support

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. Our team is available as you need it for remote support.

onsite IT support

On-Site Support

Extend your in-house technology team and cover skills gaps on a short or long term basis with on-site support. New Era’s on-site support services provide a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability. We can support your growth initiatives with specialised skill sets on a project basis or by managing day-to-day operations.


IT Managed Services

Improve the efficiency and performance of your network technology infrastructure with one of several available service level agreements. Our team will work with you to determine the breadth of service and level of support you require.

Managed Security Services

Secure and manage a multitude of devices, reduce operational costs, and simplify the complexities associated with security solutions. New Era provides security solutions as a managed service, including firewalls, anti-virus, data encryption, back-up and disaster recovery.  


Managed Voice Solutions

New Era’s managed telephony solutions enable users to seamlessly place and receive calls, in and outside of their organisation, from any phone or device in the world. 

Value added technology support

Unified Communications

Our maintenance overlay service provides holistic coverage to ensure your UC systems remain up and running. This service is designed to supplement manufacturer coverage and maximize uptime through 24/7 monitoring, event alarming and guaranteed onsite support services from New Era’s renowned service team.

Value added technology support


Our team provide regular reporting as part of the managed services agreement. Gain insights into your IT infrastructure so that you can make smarter decisions for your business operations.


Guidance and Advice

As part of our managed service agreements, we are your IT consultants. We give you the guidance you need including system reviews, issue or improvement identification, and strategic plan development to improve your technology infrastructure.

Take the next step


Not yet sure which solution would be the best fit? Let us help you explore the available options and find the right solution. 


Need to understand how a new solution will work in your school’s ICT environment? We’ll assess your current situation and find a solution that works.


Ready to get started? Request a quote and a member of our team will tailor a solution that works for you at the best possible price. 

Organise a time with an expert

Reach out to our team to chat about your technology support and managed ICT service requirements.

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