The Importance of RedSky’s MyE911 Service in Enhancing Critical Event Management FCC Regulatory Compliance

By New Era Technology - 11 Apr, 2024
Collaboration & UC
9 Minutes Read

Overview of RedSky’s MyE911 Service

RedSky’s MyE911 service is a comprehensive solution designed to provide efficient emergency response capabilities for organizations. With 20 years of experience as a leader in 911 enterprise location management, RedSky offers support for multiple enterprise solutions such as Cisco, Webex, Genesys, Microsoft, and Mitel. Their service connects to every public safety answering point (PSAP) in North America and ensures 100% compliance with federal rules and regulations. 

RedSky’s MyE911 service allows organizations to accurately find, route, and notify emergency responders in critical situations. By seamlessly integrating with various communication systems, including multi-line telephone systems, RedSky ensures that emergency calls are properly directed to the appropriate PSAP. This ensures that the necessary information, such as the caller’s location, is provided to emergency responders, enabling a timely and effective response. 

With RedSky’s MyE911 service, organizations can have peace of mind knowing that their emergency communications are in compliance with FCC regulations. They can confidently protect their employees, visitors, and customers by ensuring that emergency calls are handled efficiently and effectively. 

E911 RedSky Video

Importance of FCC Regulatory Compliance

Complying with FCC regulations is crucial for organizations to ensure the safety and well-being of their personnel. The FCC has specific rules and requirements in place to govern emergency communications, including E911 services. These regulations are designed to ensure that emergency calls can be accurately located, routed, and responded to in a timely manner.

By partnering with New Era and utilizing our E911 service, organizations can achieve 100% compliance with FCC regulations. This means that they are meeting the necessary standards for emergency communication systems, which helps protect their people and maintain their duty of care. Non-compliance can result in penalties and legal implications, so it is essential for organizations to prioritize FCC regulatory compliance.

E911 services provides the necessary tools and capabilities to meet FCC requirements, including accurate location information, seamless integration with communication systems, and reliable notification methods. By investing in a trusted and compliant E911 solution, organizations can confidently enhance their critical event management and ensure the safety of their personnel.

“One minute delay in response increases the mortality rate by 1 to 2%. Think about that. That’s staggering. Each minute of a delay increases the hospital treatment cost by 7%.” Louise Spivey, Everbridge

Integration with Critical Event Management Systems

RedSky’s MyE911 service seamlessly integrates with critical event management systems, such as Everbridge, to provide a comprehensive emergency response solution. By connecting with these systems, organizations can enhance their ability to handle critical events and effectively communicate with employees, visitors, and relevant stakeholders.

Through integration with critical event management systems, RedSky’s MyE911 service enables mass notification capabilities. In the event of an emergency, organizations can quickly and efficiently notify individuals through various communication channels, such as SMS, email, and voice calls. This ensures that important safety information reaches the intended recipients in a timely manner, allowing them to take appropriate actions.

Furthermore, the integration with critical event management systems allows for centralized management and coordination of emergency response efforts. Organizations can streamline their emergency communication processes, ensuring that all relevant stakeholders are informed and involved. This level of integration enhances the overall effectiveness of critical event management and improves the safety and well-being of personnel.

E911 Enterprise Requirements

Protecting People and Maintaining Duty of Care

One of the primary objectives of E911 service is to protect people and maintain a duty of care. Organizations are responsible for ensuring the safety and well-being of their personnel, visitors, and customers, especially during critical events or emergencies.

By implementing an E911 service, organizations can proactively address emergency communication needs and provide a reliable and efficient system for handling emergencies. The accurate location information provided by the E911 service enables emergency responders to quickly locate individuals needing assistance, reducing response times, and potentially saving lives.

Maintaining a duty of care also involves complying with regulations and industry standards. RedSky’s MyE911 service ensures 100% compliance with FCC regulations, mitigating the risk of penalties and legal consequences. By investing in a trusted and compliant E911 solution, organizations demonstrate their commitment to protecting their people and fulfilling their duty of care.

In addition to the legal and regulatory aspects, E911 services help organizations build a safety culture. Organizations prioritizing emergency communication and preparedness create an environment where employees feel secure and confident in their workplace. This contributes to employee morale, productivity, and overall well-being, fostering a positive and thriving work environment.

Available Resources

New Era and RedSky hosted a webinar covering how we can help address emergency communications efficiently. You can view the webinar here.

Want to see if you are E911 compliant? Take this assessment to see if you have any gaps.

Kari’s Law & Ray Baum’s Act: Is Your Organization in Compliance? Learn more about the requirements and download more details on New Era’s E911 services.

Dan Marshall

Vice President of Collaboration Solutions, New Era Technology


Vinu Sharma

Louise Spivey

Channel Account Manager, RedSky Technologies


Vinu Sharma

Ryan Olsen

Director of Sales Engineering, RedSky Technologies


Author: New Era Technology

© 2024 New Era Technology  |  Privacy Policy   |  Cookie Policy   |  License Number: MA 7190-C