Implementing Global Capabilities with New Era Technology

A multinational financial services company with operations across Europe, America and Asia, sought a unified, scalable AV solution to enhance collaboration across their offices.

With over 70 office locations and a workforce exceeding 50,000 employees, the client required a seamless, standardised AV infrastructure to support high-quality video conferencing, real-time collaboration, and enhanced meeting experiences across all regions. 

Challenges:

Fragmented AV Systems – Different regions operated on disparate AV systems, leading to inconsistent communication experiences. 

Scalability & Integration – The client required an AV solution that could integrate seamlessly into existing IT and security infrastructure. 

Global Standardisation – Ensuring a consistent user experience across all locations was critical to business efficiency. 

Ongoing Support & Maintenance – The client needed a proactive approach to system maintenance to minimise downtime and technical disruptions. 

Financial Simplification – Managing multiple currencies and regional billing processes created financial inefficiencies. 

New Era Technology’s Approach:

1. Customised AV Solutions for Global Standardisation

New Era Technology worked closely with the client to design a standards-based AV solution that met their enterprise-wide communication needs. Key deliverables included: 

• Standardised Microsoft Teams Rooms (MTRs) across all global locations. 

• Integration with existing IT infrastructure for seamless operation. 

• A clearly defined Scope of Work (SOW) outlining objectives, timelines, and responsibilities. 

2. Expert Integration & Deployment

• A dedicated project management team led the global rollout, ensuring timely execution and adherence to quality standards. 

• Coordination with regional offices to ensure smooth implementation, leveraging New Era Technology’s local expertise in over 80 locations worldwide. 

• Comprehensive testing and training programs to maximise user adoption and efficiency. 

3. Proactive Monitoring & Ongoing Support

• 24/7 remote monitoring and alerting for proactive issue resolution. 

• Dedicated technical teams dispatched locally to address hardware and software concerns. 

• Regular system audits and performance evaluations to enhance longevity and functionality. 

4. Streamlined Financial Transactions

• Local-to-local transactions enabled smooth financial operations, eliminating currency conversion complexities. 

• Transparent billing structures provided clarity and trust between New Era Technology and the client. 

Results & Benefits:

Enhanced Collaboration: A consistent AV experience across all offices improved internal communication and efficiency. 

Increased Reliability: Proactive monitoring significantly reduced system downtime and technical disruptions. 

Scalability & Flexibility: The standardised approach allowed for future expansions with minimal disruptions and a consistent support model.

Cost Efficiency: Localised financial processes reduced operational costs and increased budgeting accuracy. 

Improved User Experience: Employees benefited from intuitive, high-quality video conferencing, improving remote work and cross-office collaboration. 

Conclusion:

By leveraging New Era Technology’s Global Capabilities, the client successfully transformed their AV infrastructure into a streamlined, scalable, and reliable communication system. With standardised Microsoft Teams Rooms, 24/7 support, and a simplified financial approach, the company achieved a unified collaboration experience across their international locations.