Managed Services


Managed Services

Increase the overall efficiency of your IT department and maintain stable and reliable systems with New Era’s Managed Services. You’ll gain access to experienced support technicians and engineers when you need them, for a fraction of what it would cost to expand your team.

  • Full management and monitoring of all or part of your IT and AV infrastructure with our 24-7 network operations center
  • A range of service level agreements (SLAs) that enable you to select an option that best fits your needs
  • Customised alerts that are triggered by incidents
  • Custom reports with a drag-and-drop report builder and full access to real-time and historical data
  • Insight into network performance with full administrative access to our state-of-the-art network monitoring solution


Achieve Business Outcomes with New Era Managed Services.


Audio Visual

Our Service and Maintenance program is designed to ensure the longevity of your AV system and quickly resolve operational issues. Rely on New Era’s 24/7 Video Network Operations Center (VNOC) services to remotely manage and monitor your AV systems and prevent equipment failures or system outages during important meetings. Support is always just a phone, or video call away. 



Improve the efficiency and performance of your network technology infrastructure with one of our service level agreements. We will work with you to determine the breadth of service and support you require. New Era provides continuous monitoring of mission critical data network infrastructure from our Network Operations Center (NOC) which is staffed 24/7 and equipped with the industry’s most sophisticated technologies.


Unified Communications

Our maintenance overlay service provides holistic coverage to ensure your UC systems remain up and running. This service is designed to supplement manufacturer coverage and maximise uptime through 24/7 monitoring, event alarming and guaranteed onsite support services from New Era’s renowned service team.


Network Security

Secure and manage a multitude of devices, reduce operational costs, and simplify the complexities associated with New Era’s network security solutions. With a deep technical understanding of security practices and compliance requirements, we offer tailored solutions to meet your company’s specific needs.


On-site Support

Extend your in-house technology team and cover skills gaps on a short- or long-term basis with on-site support. New Era’s on-site support services provide a cost-effective strategy that results in faster scalability for your business, without compromising your high standards of quality and reliability. We can support your growth initiatives with speciality skill sets on a project basis or by managing day-to-day operations.

Partner with New Era Technology

We deliver solutions that are rooted in collaboration and innovation to provide creative solutions using the best technologies for our customers.

  • Diverse portfolio of technology projects with intricate designs and system integration across varied industries
  • 120+ engineers and technicians certified by leading technology manufacturers and professional industry organisations, including Cisco, Extreme Networks, AVIXA, Hewlett-Packard Aruba, Avaya, and many others
  • Over 25 years of experience in the planning, design, and implementation of complex solutions
  • Access to our highly experienced support team and our 24/7 Network Operations Center

Meet with an Expert

Our team of experts will engage with you to develop a strategy that turns your goals and objectives into reality by crafting a solution that is right for your organisation.

About us

New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 20,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.


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