Pre-requisites

Introduction

This document outlines the minimum requirements that should be considered when using the SchoolPing messaging system.

It is important to ensure that these recommendations are followed so that you have the best experience and avoid usability problems.

Your school IT Technician should be able to help and assist with any updates, or changes, that may be required. For further advice, please contact the New Era support team.

 

Firewall/Proxy Exceptions

The following ports and URLs should be available and whitelisted on any firewalls/proxies within the network infrastructure. It may be necessary in cases where firewalls are controlled by a central authority, to contact the relevant IT support company; for example, a local authority IT support team.

Ports: 80, 8080, 443, 8443

IP: 34.248.216.31, 34.249.43.213, 52.209.176.197

URLs: *.secure-dbprimary.com / *.dbprimary.com / cloud.neweraed.co.uk / vip.aws.neweraed.co.uk / live.neweraed.co.uk / smtp.neweraed.co.uk / xodi.neweraed.co.uk

If a custom domain is used to access the SchoolPing, for example “www.ourprimaryschool.com”, then this URL should also be white-listed.

SchoolPing is end-to-end encrypted with SSL (https). SSL inspection settings on firewalls may cause issues with loading content, and if so, we would advise the stated URLs are added to SSL inspection exceptions.

 

Supported Web Browsers

SchoolPing is a completely web based environment and the web app interface utilises the latest CSS3 and HTML5 web technologies.

Therefore, for the best performance and safest user experience, we recommend that users use the most up to date versions of their chosen web browser.

We strongly advise that schools ask their IT technicians to regularly run updates on web browsers used in school, and users at home also keep their web browsers up to date.

Below browsers are supported by the SchoolPing web app

* Internet Explorer 11 features a compatibility mode option that is designed to emulate older versions of Internet Explorer. If enabled, this may lead elements on the page being styled and positioned incorrectly, and possibly even affect some functionality. If you suspect you may be viewing the website in Compatibility mode, this setting can be found in the developer tools console (press F12). Compatibility view settings can also be changed by going into Internet Explorer settings menu and choosing ‘Compatibility view settings’ from the menu. 

** Microsoft Edge Windows 10 only

Please note that the Windows XP operating system is no longer supported by Microsoft and can only run Internet Explorer 9, at the latest. It is strongly advised that any systems running XP are upgraded to newer versions of Windows as soon as possible.

Enable Cookies

Ensure that cookies are enabled within your chosen browser. 

To make our web-based products and services easy, useful and reliable, we require amounts of information in files known as “cookies” to be stored on computers or mobile devices.

We do not use these to identify users personally, nor to hold any personal data.

Some pieces of information are essential for delivering our online products to you and others are used to improve the user experience, for example: 

  • managing a user’s login session and ensuring authenticated access to pages 
  • making the login process easier 
  • remembering activities that you have performed 

Flash & Java Plugins

SchoolPing does not require the use of Flash and Java browser plugins. 

Screen Display

SchoolPing web is designed and tested against the most common screen resolutions. 

For the best experience, our recommended screen resolutions are below: 

  • 1920 x 1080
  • 1366 x 768
  • 1024 x 768

 

Mobile & Tablet Support

For mobile users of SchoolPing, there is a free app available. Mobile users are strongly advised to download the free SchoolPing app from either the Apple App Store or Android Play Store. Please note that there is no app available for Windows phones or tablet devices such as iPads. 

We advise that mobile users regularly check for operating system updates, and update their device to the latest version available. 

You can find details of the supported iOS and Android versions within the app description provided in the relevant app store. 

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About us

New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 8,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.

 

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