Seamless Office Relocation and Technological Upgrade for a Global Healthcare Client

Our client, a global healthcare company with a significant presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East, has enjoyed a longstanding relationship with New Era. In this case study, we examine two distinct projects: the relocation of their Cambridge head office and the update of a shared office space in London to accommodate hybrid work and ensure seamless collaboration with their Spainish office.

Project Overview

Relocating offices and updating meeting spaces to meet modern standards can be a complex task. For this client, New Era was tasked with designing and installing three new meeting spaces during the physical move of their Cambridge office, as well as transitioning from Webex to Microsoft Teams. Additionally, we revamped a shared office space in London to support hybrid work and connect effortlessly with their other offices.

Understanding User Experience

Our first priority is always understanding the user experience and how the rooms will be utilised. We consider various factors such as workspace size, the number of employees using video collaboration tools, and the nature of the work conducted. This understanding helps us narrow down options and choose the technology that best aligns with the workspace requirements.

Technical Considerations and Solutions

Key considerations in our projects include noise suppression, voice isolation, optimal placement of speakers, cable routing, and decisions between ceiling or table microphones. We consult with the client about existing equipment and solutions, advising on upgrades necessary to meet expectations. New Era maintains an agnostic stance, working with all certified vendors to ensure quality and future-proof solutions in an ever-changing technological landscape.

Cambridge Office Relocation

For the Cambridge office, we installed three new meeting rooms and successfully migrated the client from Webex to Microsoft Teams. This installation included advanced meeting spaces that meet the end users’ expectations and technical requirements.

London Office Update

In the London office, our task was to design and deliver a versatile meeting hub. This hub can function as a large boardroom for meetings with the Madrid office and can be divided into smaller meeting spaces for internal and hybrid use. We also facilitated the migration from Webex to Microsoft Teams and updated the CFO’s private office with a system that allows meeting attendance directly from their personal calendar.

Future Plans

The next step in our collaboration is to replicate the London office upgrades in the Spainish office, ensuring a consistent and seamless experience across locations.

Conclusion

Through our partnership with this global healthcare company, New Era has demonstrated our expertise in handling complex office relocations and technological upgrades. By understanding user needs and applying tailored solutions, we ensure that our clients receive the highest quality service and future-proofed solutions, supporting their global operations and collaborative efforts.