The benefits of using a single service provider for Direct Routing and Microsoft Teams Rooms

By Vicky Hart - 12 Jun, 2023
Collaboration & UC
1 Minutes Read

Direct Routing for Microsoft Teams Rooms is a solution that enables your organisation to connect your Microsoft Teams Rooms to a Public Switched Telephone Network (PSTN).

In this blog post, we explore the benefits of working with a single provider who offers Direct Routing for Microsoft Teams Rooms under a single support contract.

Why should you consider using a service provider who can manage both your routing and rooms?

Simplified Support

A provider who offers direct routing for Microsoft Teams Rooms under a single support contract can simplify support for your organisation. This allows your organisation to have one point of contact for all your Teams Rooms support needs, reducing the complexity of your communication system. This will offer simplified workflows for fault detection and resolution, meaning that you will be back up and running more quickly. Your service provider will also have the ability to manage licenses for both your MTRs and telephony, ensuring you get the most cost-effective deal.


By using one provider through a single support contract, your organisation will become more cost effective. It removes the need to hire your own internal technical support staff as well as removing multiple contracts with multiple vendors for support.

Improved Reliability

A single support contract can improve the reliability of  your direct routing and Teams Rooms as your provider can quickly identify and address any issues that arise. This will reduce downtime and improve the overall user experience.


Service providers offer flexibility in investment and resources allowing you to easily scale up or down without the need for significant capital.

Discover our direct routing for Microsoft Teams Rooms

New Era offers a fully Managed Service for all your Microsoft Teams Rooms needs, including direct routing. Contact our team today to find out more.

Author: Vicky Hart

ISO-IEC 27001 certification
Cyber essentials
Microsoft partner

About us

New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 20,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.


Stay in touch

Email us to get interesting news and updates delivered to your inbox.

© 2024 New Era Technology  |  Privacy Policy   |  Cookie Policy   |  Modern Slavery Statement