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Unified Communications
Gain the flexibility and agility you need to grow your business with New Era’s Unified Communications.
Our portfolio of unified communication solutions offer a seamless service for HD voice, direct routing, video conferencing and multichannel contact center. With New Era, you get a modern engagement solution that delivers mobility, availability, multimedia experiences for each user and open architecture with white-glove installation.
Unified Communication solutions and services
Video Conferencing
We offer a complete end-to-end managed service for your entire video collaboration environment. We ensure maximine uptime and user adoption for your complete video conferencing enviroment.
Voice
We will manage the migration and implementation of Microsoft Teams Voice including network assessment, direct routing and contact center.
Direct Routing
New Era’s TDRaaS is a turnkey solution that enables Teams users to seamlessly place and receive calls, in and outside of their organization, from any phone in the world. This fully managed solution eliminates telecom infrastructure costs and the complexity and management of direct routing for customers.
Contact Center
New Era’s Contact Center as a Service (CaaS) solution helps you deliver the ultimate customer experience through scalability, flexibility, and responsive handling as call volume fluctuates. Maximize your investment by using a cloud-based contact center to extend your capabilities, while paying only for the technology you need.
Other services
Professional services
Systems integration
Managed services
Cloud services
Support services
Managed Videoconferencing, Collaboration and AV partners
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Resources
Supporting Bupa with collaboration
The new Bupa office in Salford Quays made a strategic decision to introduce seamless collaboration, digital signage and IPTV
Should Digital Transformation be a Priority
How we work, connect with our teams, motivate our staff, and collaborate on projects has been changed over 2020
Adapt and adopt
A panellist at the Slack Frontiers Conference said that “Communication has long been an area of focus, but for many companies during the pandemic, it has been a game changer”
Our accreditations
