Unified Communications

Gain the flexibility and agility you need to grow your business with New Era’s Unified Communications.

Our portfolio of unified communication solutions offer a seamless service for HD voice, direct routing, video conferencing and multichannel contact center. With New Era, you get a modern engagement solution that delivers mobility, availability, multimedia experiences for each user and open architecture with white-glove installation.

Unified Communication solutions and services

Video Conferencing

We offer a complete end-to-end managed service for your entire video collaboration environment. We ensure maximine uptime and user adoption for your complete video conferencing enviroment.


We will manage the migration and implementation of cloud based calling solutions such as Microsoft Teams calling and Cisco Webex. Our services include a full network assessment, direct routing, managed services and contact center. 

Direct Routing

We enable customers to deploy, deliver and manage at scale, and flex, evolve and adapt to the future needs of your organisation.New Era’s TDRaaS is a turnkey solution that enables Teams users to seamlessly place and receive calls, in and outside of their organization, from any phone in the world. This fully managed solution eliminates telecom infrastructure costs and the complexity and management of direct routing for customers.

Contact Center

New Era’s Contact Center as a Service (CaaS) solution helps you deliver the ultimate customer experience through scalability, flexibility, and responsive handling as call volume fluctuates. Maximize your investment by using a cloud-based contact center to extend your capabilities, while paying only for the technology you need.

Other services

Professional services

Systems integration

Managed services

Cloud services

Support services

Managed Videoconferencing, Collaboration and AV partners


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Teacher Helping Female Elementary School Pupils In Computer Class

Supporting Bupa with collaboration

The new Bupa office in Salford Quays made a strategic decision to introduce seamless collaboration, digital signage and IPTV

A Parent at Patcham Junior School uses the School Ping App

Should Digital Transformation be a Priority

How we work, connect with our teams, motivate our staff, and collaborate on projects has been changed over 2020

Computer screen showing code for the development of Sir John Leman High Schools website

Adapt and adopt

A panellist at the Slack Frontiers Conference said that “Communication has long been an area of focus, but for many companies during the pandemic, it has been a game changer”

Our accreditations

UKAS management certification
Cyber essentials certified
Cyber essentials certified plus
Crown commercial supplier

About us

New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 20,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.


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