How will a Managed Service for Video Collaboration enhance hybrid working?

Gone are the days where you might have one person joining a meeting remotely. Organisations must now cater for people joining from multiple devices, locations and platforms in every meeting.

You need an AV solution that will support not only your hybrid workforce, but also client meetings hosted on several types of platforms in order to keep up with the global communication expected. In this article we look at what benefits a managed service will bring to your organisation.

Improved performance

Partnering with an organisation to proactively manage your Video Conferencing estate will significantly improve performance, user adoption and reliability.

All too often we enter a meeting room or attempt to join a Video Meeting and there is an issue; people unable to join, cameras not working or issues with interoperability… sounds familiar?

A concise managed service should come with the highest level of proactive monitoring. Through continual monitoring of your entire Video Conferencing estate, issues can be identified before they become a problem in your meeting.

Systems that perform as expected and deliver true business impact

Managed Services allow your systems to deliver a consistent high standard of service. Using a Managed Service that encompasses your entire Video Conference estate removes the need to work through multiple vendors when you are trying to identify or fix issues. One vendor, one SLA and intelligent management and monitoring of your systems will improve performance and deliver a consistent user experience.

Happy users, greater adoption and higher ROI.

A good solution needs to appease the expectations of users who want to join meetings efficiently and have the same opportunity to collaborate as those who are physically present.

Significant reduction in total cost of ownership and reduced burden on your IT organisation

More reliable Video Conferencing = significantly reduced costs and burden on your IT teams. Not only that but with one vendor and a single SLA, issues will be fixed more efficiently, meaning you can get back to the important stuff more quickly.

What does New Era’s Managed Service offer?

Our Video Collaboration Managed Service offers a complete end-to-end video estate management service, enabling organisations to enjoy the full benefits of their video communications technology, with increased reliability, flexibility and cost savings. Our services are backed by New Era’s global team of video experts and professional customer support staff available 24/7.

If you would like to know more visit our Video Collaboration page or contact one of our expert collaboration specialists for more information.