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Industry news and insight from the New Era Technology team
The pros and cons to using Artificial Intelligence in the Contact Center
Artificial Intelligence (AI) is already in place in a large portion of contact centers and is expected to play an import...
Discover the impact VR and AR will have on AV Integration
It’s astonishing to think that the inaugural Oculus Headset was introduced back in 2010, a staggering 13 years ago...
Six common questions on IAM
As an IAM provider, we meet with organisations to help answer any questions they might have on IAM solutions and discuss...
Ensure secure access management in a hybrid work environment
Secure access management needed for hybrid working The COVID pandemic dramatically changed the way we work. With many or...
