Lendlease are a leading property and infrastructure group with operations in Australia, Asia, Europe and the Americas. As an international company, Lendlease work on projects that involve senior employees having to collaborate around the clock, often with individuals and teams that are geographically dispersed, Lendlease needed to create flexibility for their senior Executives, allowing them to collaborate remotely and build solid working relationships.
With senior Executive sponsorship, Lendlease initiated a project to provide their highest-level employees with secure video communication hosted by a white glove concierge service. The requirement was that Executives should be able to enter their meeting environment, conduct their business and walk away; embracing the technology’s benefits and innovation that deliver higher productivity and a better work life balance.
The deployment would also need to:
- Provide highest quality audio and video in the boardroom environment
- Offer the highest level of reliability – zero compromise would be taken in business critical meetings
- Allow operator initiated and fully managed connections to enable focus to remain on topic without the need to operate the conferencing system
- Be delivered under a comprehensive managed service that would allow in-house IT to continue with their day to day tasks
- Provide connection for internal participants using the Cisco Telepresence systems in Lendlease’s other offices
- Allow bi-directional content sharing between boardroom systems
Lendlease chose New Era for their cloud solution. They utilised New Era’s vNOC conference management services for senior Executives and remote infrastructure management, allowing them to remotely monitor Lendlease’s entire conferencing service to identify and resolve issues.
Our services also manage software, OS updates, and firmware. Lendlease can rely on New Era to provide full and comprehensive support on a 24/7/365 basis so their in-house teams can remain on task to the business’ needs.
In the future, Lendlease will be able to unify their collaboration strategy by bringing their conferencing estate together with a cloud connection. The wider user community will be able to self-schedule and connect with any internal or external parties. All of this delivered through a secure, SLA backed, enterprise grade service with 99.999% availability.
Our services are compatible with any standards based endpoint and can be accessed anywhere in the world by any video enabled device. As New Era are a Microsoft Partner, our services are fully interoperable with O365 and Skype for Business, which will allow Lendlease to fully utilise their Microsoft licences for video collaboration in the future.
Lendlease’s Executive team are now benefiting from flexible and secure video communication, allowing them to make business critical decisions in a fast and efficient manner. ROI has been realised with huge savings on travel expense.
In line with one of their key business messages, Lendlease have embraced the technological benefits and innovation that New Era were able to deliver, ensuring they remain at the forefront of collaboration best practices.
With New Era as their partner, Lendlease can guarantee their service is scalable, future proof, and capable of evolving with their business needs.
Chris Lemon – Enterprise Architect
‘As a company that works on international projects, it is essential that senior employees can communicate across time zones quickly and easily. New Era’s ICE platform does exactly that. We embrace technological benefits and innovation as a key business message. New Era have allowed us to standardise our video conferencing technology, and are delivering full and comprehensive support delivering a high quality, reliable, secure service.”