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Industry news and insight from the New Era Technology team

The pros and cons to using Artificial Intelligence in the Contact Center
The pros and cons to using Artificial Intelligence in the Contact Center
Artificial Intelligence (AI) is already in place in a large portion of contact centers and is expected to play an import...
Collaboration & UC
Vicky Hart
6 Jun, 2023
Discover the impact VR and AR will have on AV Integration
Discover the impact VR and AR will have on AV Integration
It’s astonishing to think that the inaugural Oculus Headset was introduced back in 2010, a staggering 13 years ago...
CloudBlu, Collaboration & UC
Darren Brown, AV Solutions Visual Designer, CTS
5 Jun, 2023
Six common questions on IAM
Six common questions on IAM
As an IAM provider, we meet with organisations to help answer any questions they might have on IAM solutions and discuss...
IAM
Sidsel Loyche
22 May, 2023
Ensure secure access management in a hybrid work environment
Ensure secure access management in a hybrid work environment
Secure access management needed for hybrid working The COVID pandemic dramatically changed the way we work. With many or...
IAM
Sidsel Loyche
17 May, 2023
How to manage the identity journey for staff and students without access creep
How to manage the identity journey for staff and students without access cr...
How can I manage the identity journey for staff and students without experiencing access creep? Access creep occurs when...
IAM
Sidsel Loyche
16 May, 2023
A comprehensive guide: Planning for a global Microsoft Teams Rooms deployment
A comprehensive guide: Planning for a global Microsoft Teams Rooms deployme...
Microsoft Teams Rooms provide an immersive meeting room experience with video conferencing, audio, and content sharing c...
Collaboration, Collaboration & UC
Vicky Hart
9 May, 2023

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