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Industry news and insight from the New Era Technology team

The pros and cons to using Artificial Intelligence in the Contact Center
Artificial Intelligence (AI) is already in place in a large portion of contact centers and is expected to play an import...
Vicky Hart
6 Jun, 2023
Deliver better remote education and communication
Sadly, we entered the new year still facing staff and student absence due to covid. In order to deliver remote or home l...
Sidsel Loyche
17 Jan, 2022
Empower your workforce to be more productive with self-service
In this post, Gaurav Kabra, IAM Practice Lead at Securience discusses the benefits of the self-service feature in Identi...
Vicky Hart
2 Mar, 2020
Is 5G the Future of Enterprise Internet Failover?
What is 5G, and how will it affect Enterprise Internet Failover? The future of enterprise internet failover may look dif...
Sidsel Loyche
20 Nov, 2022
New Era’s insight on Microsoft Teams
We caught up with Eric Bixler, National Director of AV Solutions to talk about how our customers are currently deploying...
Vicky Hart
25 Apr, 2022
What makes a ‘quality’ remote learning platform for schools?
If you are researching solutions to enable ‘quality remote learning’ then read on… We have over 15 years’ ex...
Vicky Hart
2 Jul, 2020

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New Era Technology's managed services, cloud, collaboration, data networking, security solutions help more than 20,000 worldwide customers adapt to a rapidly changing digital world, increase productivity and enhance learning experiences.

 

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