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Industry news and insight from the New Era Technology team
Returning to school after lockdown
The COVID pandemic and the continued levels of uncertainty and restrictions in place across the UK is an unprecedented s...
The pros and cons to using Artificial Intelligence in the Contact Center
Artificial Intelligence (AI) is already in place in a large portion of contact centers and is expected to play an import...
Multi-Factor Authentication: Zero-Trust Security for Organisations
Multi-Factor Authentication (MFA) is an IT-based security solution that administers additional or multiple layers of ...
Ensure secure access management in a hybrid work environment
Secure access management needed for hybrid working The COVID pandemic dramatically changed the way we work. With many or...
